🎯 Hiring for a Leading Manufacturing Company – Rajkot 🎯
🔹 Position: Senior Engineer – Customer Quality Assurance (CQA)
📍 Location: Rajkot, Gujarat
🎓 Qualification: B.E. / B.Tech or Diploma in Mechanical, Electrical or Production Engineering
🧠 Experience: 4–7 Years
🏭 Industry: Transformer / Solar / Electrical Appliances / Consumer Durables / Fan Manufacturing
🔹 Key Skills & Competencies
• Strong experience in Customer Quality Assurance (CQA) and Customer Complaint Handling
• Hands-on expertise in 8D, CAPA, Root Cause Analysis (RCA), 7 QC Tools, FMEA, SPC & MSA
• Experience in warranty claim analysis, field failure investigation and quality improvement initiatives
• Knowledge of OEM PPAP, customer audits, quality systems and compliance requirements
• Good understanding of product testing, outgoing quality assurance and inspection processes
• Strong analytical, problem-solving and cross-functional coordination skills
• Proficiency in MS Office, quality reporting and MIS preparation
🔹 Job Responsibilities
• Handle customer complaints and lead Root Cause Analysis (RCA) with cross-functional teams
• Prepare and submit 8D reports with effective Corrective and Preventive Actions (CAPA)
• Analyze field failures, warranty returns and recurring product quality issues
• Monitor Field Failure Rate (FFR), warranty costs and customer satisfaction metrics
• Coordinate with Production, Quality, Maintenance, R&D and Customer Service teams to resolve quality concerns
• Manage outgoing quality inspections, sampling plans and pre-dispatch audits
• Lead OEM customer audits and ensure compliance with customer-specific quality requirements
• Coordinate PPAP documentation and ensure timely submission to OEM customers
• Drive continuous improvement projects to reduce customer complaints, warranty claims and quality defects
🔹 Preferred Industry Experience
• Transformer Manufacturing
• Solar Equipment Manufacturing
• Fan Manufacturing
• Electrical Appliances
• Consumer Durables
• Motor Manufacturing
• High-Volume Assembly Manufacturing
📩 Interested Candidates – Apply Now!
📧 Email: hr@steerway.in
📞 Call/WhatsApp: +91 76240 13188 / 70463 70463
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Regards,
Team Steerway Business Consultants
Empowering Talent | Enabling Growth
🌐 www.steerway.in
