🔴 *URGENT HIRING | HEAD – QUALITY*
📍 *Location:* Jamnagar (Gujarat)
💼 *Position:* Head – Quality
🏭 *Industry:* Engineering / Manufacturing
👨💼 *Reporting To:* Managing Director
🎯 *Level:* Senior Management
💰 *Salary:* As per experience & industry standards
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🎯 *ABOUT THE ROLE*
We are looking for an experienced and result-oriented *Head – Quality* to lead the complete Quality function and drive a strong culture of *Quality, Customer Satisfaction, Process Excellence and Continuous Improvement* across the organization.
The role will be responsible for establishing and sustaining the Quality Management System, ensuring incoming, in-process and final product quality, reducing rejection and rework, handling customer complaints, strengthening supplier quality and leading quality improvement initiatives.
The ideal candidate should be a strong *Quality Leader, Problem Solver and Team Builder* with hands-on experience in manufacturing / engineering environments.
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🔹 *KEY RESPONSIBILITIES*
*1️⃣ QUALITY CONTROL & INSPECTION*
• Lead Incoming, In-Process and Final Inspection activities for machined / manufactured components.
• Ensure products meet defined specifications, quality standards and customer requirements before dispatch.
• Lead product performance and functional testing as per customer requirements.
• Ensure deployment of trained and competent Quality Inspectors.
• Ensure proper Measurement System Analysis (MSA) and availability of appropriate inspection methods.
• Ensure availability and control of Limit Samples at relevant inspection stages.
• Establish and maintain Quality Control Plans, Inspection Standards, Procedures and Testing Protocols.
• Review and approve Incoming, In-Process and Pre-Dispatch Inspection (PDI) reports.
• Monitor daily rejection, rework and quality performance and drive corrective actions.
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2️⃣ *ROOT CAUSE ANALYSIS & CAPA*
• Analyse rejection and quality-performance data using appropriate statistical tools.
• Lead systematic Root Cause Analysis for internal and external quality issues.
• Drive Corrective and Preventive Actions (CAPA) with Production and cross-functional teams.
• Monitor implementation and effectiveness of corrective actions.
• Identify recurring / chronic quality problems and eliminate root causes.
• Display and communicate quality performance across production areas.
• Coordinate with customers for deviation approvals wherever required.
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3️⃣ *CUSTOMER COMPLAINT MANAGEMENT*
• Ensure customer complaints are acknowledged within *24 hours*.
• Lead cross-functional teams to resolve customer complaints within defined timelines.
• Conduct Root Cause Analysis for both *occurrence and detection*.
• Prepare and submit professional *8D Reports / Corrective Action Plans* with supporting evidence.
• Ensure timely implementation and effectiveness verification of corrective actions.
• Create awareness of customer complaints across concerned departments and drive preventive actions.
• Represent the Quality function during customer visits, audits and technical discussions.
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4️⃣ *QMS & QUALITY SYSTEM*
• Establish, implement and sustain the *Quality Management System (QMS)* in line with *ISO 9001* and customer-specific requirements.
• Standardize processes, procedures, documentation and quality practices across the organization.
• Lead Internal Quality Audits and periodic system audits.
• Review audit findings and ensure timely closure of Non-Conformities (NCs).
• Coordinate Management Review Meetings and compliance assessments.
• Review and update SOPs, Quality Manuals, Quality Policies and related documentation.
• Drive a strong culture of process discipline and quality ownership across departments.
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5️⃣ *NEW PRODUCT QUALITY / PPAP*
• Lead *PPAP* activities for new product development.
• Ensure quality requirements are incorporated into product design and manufacturing processes.
• Coordinate with Engineering, Production and NPD teams for successful product launches.
• Define and monitor agreed quality and rejection norms for new products.
• Ensure timely procurement and validation of gauges and inspection equipment.
• Support Engineering / NPD teams in resolving product and process quality issues.
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6️⃣ *SUPPLIER QUALITY MANAGEMENT*
• Ensure quality of incoming raw materials, components and supplier products.
• Lead supplier quality improvement initiatives.
• Conduct Supplier Audits and Supplier Performance Evaluations.
• Drive corrective actions for supplier-related quality issues.
• Support Supplier Development and communicate clear quality expectations.
• Coordinate with Purchase and suppliers for resolution of quality-related issues.
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7️⃣ *LAB & CALIBRATION MANAGEMENT*
• Oversee in-house testing and ensure compliance with customer-specific requirements.
• Introduce improved / advanced testing methods wherever required.
• Ensure periodic product testing and validation.
• Maintain *100% compliance with calibration schedules*.
• Ensure all measuring and testing instruments used for quality inspection are valid and calibrated.
• Coordinate external testing and third-party inspection activities when required.
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8️⃣ *CONTINUOUS IMPROVEMENT & COST REDUCTION*
• Drive *Lean Manufacturing, Kaizen and Six Sigma* initiatives to reduce defects, rejection and rework.
• Identify chronic quality problems and implement structured problem-solving methodologies.
• Improve process capability, product quality and overall manufacturing efficiency.
• Monitor effectiveness of improvement projects and measure tangible results.
• Drive quality-related cost reduction initiatives.
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9️⃣ *QUALITY TRAINING & TEAM DEVELOPMENT*
• Lead, mentor and develop the Quality team.
• Identify competency and training requirements of Quality personnel.
• Conduct periodic training for operators, supervisors and Quality team members.
• Promote awareness of Quality Standards, Defect Prevention and Customer Focus.
• Build a culture where *“Quality is everyone’s responsibility.”*
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🔹 *KEY FUNCTIONAL COMPETENCIES*
The candidate should have strong knowledge of:
✅ Quality Management Systems – ISO 9001
✅ Product & Process Quality
✅ Quality Tools & Problem-Solving Techniques
✅ SPC & MSA
✅ Control Plan & PFMEA
✅ PPAP / APQP
✅ CAPA / 8D / Root Cause Analysis
✅ Supplier Quality Management
✅ Customer Complaint Management
✅ SAP / ERP
✅ Lean Manufacturing / Kaizen / Six Sigma
✅ Environmental Aspect & Impact Analysis
✅ Hazard Identification & Risk Assessment
✅ Testing methods such as SST, Quenching etc.
✅ Calibration & Measurement Systems
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🔹 *LEADERSHIP & BEHAVIOURAL SKILLS*
• Strong leadership and team management capability.
• Excellent analytical and problem-solving skills.
• Strong decision-making ability with a customer-focused approach.
• Ability to work closely with Production, NPD, Engineering, Purchase, Sales and other functions.
• Excellent communication and stakeholder-management skills.
• Ability to handle customer audits, supplier audits and critical quality issues.
• Strong focus on continuous improvement and process discipline.
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🎯 *KEY SUCCESS PARAMETERS*
The selected candidate will be expected to drive measurable improvement in:
📉 Customer Rejections
📉 Internal Rejection & Rework
📉 Supplier Quality Issues
📈 Customer Satisfaction
📈 Process Capability
📈 QMS Compliance
📈 CAPA Effectiveness
📈 On-Time Complaint Closure
📈 Continuous Improvement / Cost Reduction
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🎓 *QUALIFICATION*
BE / B.Tech / Diploma in Mechanical / Production / Metallurgy or relevant Engineering discipline.
💼 *EXPERIENCE*
Senior-level experience in *Quality Management / Quality Assurance / Quality Control* within a manufacturing / engineering environment, with proven experience in leading Quality teams and QMS implementation.
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📩 *INTERESTED CANDIDATES CAN SHARE THEIR UPDATED CV:*
📧 *hr@steerway.in*
📱 *98796 13188 / 98796 13188*
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